Section 01

What information do we collect?

In short: we collect personal information that you provide to us.

Personal information you disclose to us

We collect personal information that you voluntarily provide when you register on the Services, express interest in our products, participate in activities, or contact us. The personal information we collect may include:

• Names
• Phone numbers
• Email addresses
• Mailing addresses
• Usernames
• Passwords
• Contact preferences
• Contact or authentication data
• Billing addresses
• Debit/credit card numbers

Sensitive information. We do not process sensitive information.

Payment data. We may collect data necessary to process your payment, such as your payment instrument number and security code. All payment data is handled and stored by PayPal and Shopify. You may find their privacy notices here: PayPal and Shopify.

Social media login data. We may provide you with the option to register using your existing social media account (Facebook, X, etc.). If you choose to do this, we'll collect certain profile information from the provider as described in Section 6.

All personal information you provide must be true, complete, and accurate. Notify us of any changes.

Information automatically collected

In short: some information — like your IP address and browser/device characteristics — is collected automatically when you visit our Services.

This information does not reveal your specific identity but may include device and usage information: IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and other technical information. It's primarily used to maintain security, operations, and internal analytics.

The information we collect includes:

• Log and usage data. Service-related, diagnostic, usage, and performance information our servers collect when you access our Services.
• Device data. Information about your computer, phone, tablet, or other device — IP address, device IDs, location, browser type, hardware model, operating system, etc.
• Location data. Information about your device's location, which can be either precise or imprecise. You can opt out by disabling Location settings on your device.

Google API

Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Information collected from other sources

In short: we may collect limited data from public databases, marketing partners, social media platforms, and other outside sources.

To enhance our ability to provide relevant marketing, offers, and services and update our records, we may obtain information about you from public databases, joint marketing partners, affiliate programs, data providers, social media platforms, and other third parties. This includes mailing addresses, job titles, email addresses, phone numbers, intent data, IP addresses, social media profiles, and custom profiles for targeted advertising and event promotion.

Section 02

How do we process your information?

In short: we process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.

We process your personal information for a variety of reasons, depending on how you interact with our Services:

• To facilitate account creation, authentication, and management. So you can create and log in to your account.
• To deliver and facilitate delivery of services. To provide you with the requested service.
• To respond to inquiries and offer support. To resolve any issues you may have.
• To send administrative information. Details about our products, changes to our terms and policies, etc.
• To fulfill and manage your orders. Including payments, returns, and exchanges.
• To enable user-to-user communications. If you use any of our offerings that allow communication with another user.
• To request feedback. When necessary to contact you about your use of our Services.
• To send marketing and promotional communications. If aligned with your marketing preferences. You can opt out at any time.
• To deliver targeted advertising. To develop and display personalized content tailored to your interests.
• To post testimonials. We post testimonials on our Services that may contain personal information.
• To protect our Services. Including fraud monitoring and prevention.
• To administer prize draws and competitions.
• To evaluate and improve our Services, products, marketing, and your experience.
• To identify usage trends. So we can improve our Services.
• To determine the effectiveness of our marketing campaigns.
• To comply with our legal obligations. Respond to legal requests, exercise or defend our legal rights.

Section 03

When and with whom do we share your personal information?

In short: we may share information in specific situations and with specific third parties.

We may need to share your personal information in the following situations:

• Business transfers. In connection with any merger, sale of company assets, financing, or acquisition.
• Google Maps Platform APIs. We may share your information with Google Maps Platform APIs (Google Maps API, Places API). Google Maps uses GPS, Wi-Fi, and cell towers to estimate location. We obtain and store your location on your device (cache). You may revoke consent anytime by contacting us.
• Business partners. To offer you certain products, services, or promotions.
• Other users. When you share personal information or otherwise interact with public areas of the Services, your information may be viewed by all users and may be publicly available outside the Services in perpetuity. If you register through a social network like Facebook, your contacts there will see your name, profile photo, and activity descriptions.

Section 04

What is our stance on third-party websites?

In short: we are not responsible for the safety of any information you share with third parties that we may link to or who advertise on our Services.

The Services may link to third-party websites, online services, or mobile applications and/or contain advertisements from third parties not affiliated with us. We do not make any guarantee regarding such third parties. We will not be liable for any loss or damage caused by use of such third-party websites. The inclusion of a link does not imply endorsement. Please review the policies of such third parties and contact them directly with questions.

Section 05

Do we use cookies and other tracking technologies?

In short: we may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (web beacons, pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain security, prevent crashes, fix bugs, save preferences, and assist with basic site functions.

We also permit third parties and service providers to use online tracking technologies for analytics and advertising — including managing and displaying advertisements, tailoring ads to your interests, and sending abandoned cart reminders.

To the extent these tracking technologies are deemed a "sale"/"sharing" under applicable US state laws, you can opt out by submitting a request as described in Section 12.

Google Analytics

We may share your information with Google Analytics to track and analyze use of the Services. The Google Analytics Advertising Features we may use include: Remarketing with Google Analytics, Google Display Network Impressions Reporting, and Google Analytics Demographics and Interests Reporting. To opt out of being tracked across the Services, visit Google Analytics opt-out. You can opt out of advertising features through Ads Settings. For more information, see the Google Privacy & Terms page.

Section 06

How do we handle your social logins?

In short: if you choose to register or log in using a social media account, we may have access to certain information about you.

Our Services let you register and log in using third-party social media accounts (Facebook, X, etc.). When you do, we receive certain profile information from your social media provider — typically name, email address, friends list, profile picture, and other information you've made public.

We use this information only for the purposes described in this Privacy Notice. We do not control, and are not responsible for, other uses by your social media provider. We recommend reviewing their privacy notices to understand how they collect, use, and share your information.

Section 07

How long do we keep your information?

In short: we keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your personal information for as long as necessary for the purposes set out, unless a longer retention period is required or permitted by law (tax, accounting, etc.). No purpose in this notice will require us to keep your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it. If that's not possible (e.g., backup archives), we'll securely store it and isolate it from further processing until deletion is possible.

Section 08

How do we keep your information safe?

In short: we aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the Internet or information storage technology can be guaranteed 100% secure. We cannot promise that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission to and from our Services is at your own risk.

Section 09

Do we collect information from minors?

In short: we do not knowingly collect data from or market to minors.

Our Service is not intended for children under 18 years of age, and we do not knowingly collect personal data from children under 18. If you are under 18, do not use or provide any information through our Service — including your name, address, telephone number, email address, or any screen name or username. If we learn we have collected personal data from a child under 18 without verification of parental consent, we will delete it. If you believe we may have any information from a child under 18, please contact us at hello@tenshoppe.com.

Section 10

What are your privacy rights?

In short: you may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

Withdrawing your consent

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time by contacting us using the details in Section 14. This will not affect the lawfulness of processing before its withdrawal.

Opting out of marketing communications

You can unsubscribe at any time by clicking the unsubscribe link in marketing emails, replying STOP/UNSUBSCRIBE to SMS messages, or contacting us. You'll be removed from marketing lists, but we may still send you service-related messages necessary for account administration.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services (e.g., customer service) is permitted. Text messaging originator opt-in data and consent will not be shared with third parties.

Account information

If you would like to review, change, or terminate your account information, you can:

• Log in to your account settings and update your user account.
• Contact us using the contact information provided.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. We may retain some information to prevent fraud, troubleshoot, assist with investigations, enforce legal terms, and/or comply with legal requirements.

Cookies and similar technologies

Most web browsers accept cookies by default. You can usually choose to set your browser to remove or reject cookies, though this may affect certain features. You may also opt out of interest-based advertising by advertisers on our Services.

If you have questions about your privacy rights, email us at hello@tenshoppe.com.

Section 11

Controls for Do-Not-Track features

Most web browsers and some mobile operating systems and applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard is adopted in the future, we'll inform you about that practice in a revised version of this Privacy Notice.

California law requires us to let you know how we respond to web browser DNT signals. Because there is no industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.

Section 12

Do United States residents have specific privacy rights?

In short: if you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have rights to access, correct, delete, or get a copy of your personal information.

Categories of personal information we collect

We have collected the following categories of personal information in the past twelve (12) months:

We may also collect other personal information through interactions in person, online, or by phone/mail in the context of customer support, surveys/contests, and Service delivery.

We will use and retain category K personal information as long as the user has an account with us.

Sources of personal information

Learn more about the sources of personal information we collect in Section 1.

How we use and share personal information

Your personal information may be used in profiling and automated processes that could produce legal or similarly significant effects. Learn more in Section 2.

Will your information be shared?

We may disclose your personal information with our service providers pursuant to a written contract. Learn more in Section 3.

We may use your personal information for our own business purposes (e.g., internal research for technological development). This is not considered "selling" your personal information.

We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We will not sell or share personal information in the future belonging to website visitors, users, and other consumers.

Your rights

You have rights under certain US state data protection laws. These rights are not absolute, and in certain cases we may decline a request as permitted by law:

• Right to know whether or not we are processing your personal data
• Right to access your personal data
• Right to correct inaccuracies in your personal data
• Right to request deletion of your personal data
• Right to obtain a copy of personal data you previously shared with us
• Right to non-discrimination for exercising your rights
• Right to opt out of processing for targeted advertising, sale of personal data, or profiling that produces legal effects

Depending on the state, you may also have:

• Right to access categories of personal data being processed (Minnesota)
• Right to obtain a list of the categories of third parties to which we have disclosed personal data (California, Delaware, Maryland)
• Right to obtain a list of specific third parties (Minnesota, Oregon)
• Right to review, understand, question, and correct profiled data (Minnesota)
• Right to limit use and disclosure of sensitive personal data (California)
• Right to opt out of collection of sensitive data and data collected through voice/facial recognition (Florida)

How to exercise your rights

To exercise these rights, you can submit a data subject access request, email us at hello@tenshoppe.com, or refer to the contact details at the bottom of this document.

Under certain US state laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof of valid authorization.

Request verification

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have information. We'll only use personal information from your request to verify your identity. If we cannot verify your identity, we may request additional information for security and fraud-prevention purposes.

If you submit a request through an authorized agent, we may need additional information to verify your identity, and the agent will need a written and signed permission from you.

Appeals

If we decline to take action regarding your request, you may appeal by emailing hello@tenshoppe.com. We'll inform you in writing of any action taken or not taken in response, including a written explanation. If your appeal is denied, you may submit a complaint to your state attorney general.

California "Shine The Light" Law

California Civil Code Section 1798.83 permits California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes, and the names and addresses of all third parties with which we shared personal information in the preceding calendar year. Submit such requests in writing using the contact details in Section 14.

Section 13

Do we make updates to this notice?

In short: yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice. If we make material changes, we may notify you by prominently posting a notice or by sending a direct notification. We encourage you to review this Privacy Notice frequently.

Section 14

How can you contact us about this notice?

If you have questions or comments about this notice, you may email us at hello@tenshoppe.com or contact us by post at:

LNE LLC
2001 S Alameda St
Los Angeles, CA 90803
United States

Section 15

How can you review, update, or delete the data we collect from you?

You have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent. These rights may be limited in some circumstances by applicable law. To request review, update, or deletion of your personal information, please fill out and submit a data subject access request.