Shipping takes 3–7 business days from the day your order is processed.

See our shipping information page for current rates. Orders over $60 ship free.

If you made a mistake entering your address, email us right away and we'll do our best to accommodate you. Because of our quick turnaround, we usually can't make changes once an order is placed.

To get your order out as fast as possible, we're unable to cancel or modify orders once placed.

Sorry besties — no. You'll need to place an additional order for more Tenshoppe faves, or initiate a return for any unwanted items.

So sorry to hear that. Head to our contact page within 30 days of delivery to reach our Customer Service team. We can't assist with product issues for orders placed over 30 days ago.

Our quality team scans and weighs every package before dispatch. Please double-check the box and packaging first. If you still can't locate the item, email customerservice@tenshoppe.com.

Log into your account, locate your order, and click "track shipment." You'll receive a shipping confirmation as soon as your order leaves our warehouse. Tracking links can take up to 24 hours to update.

If no one was home at delivery, your package was likely left in a safe spot at your shipping address. Check with neighbors and around entryways first.

If you still can't locate it after 5 days, reach out to our Customer Service team. Missing-package refunds are at the discretion of Tenshoppe — we recommend filing a claim with the carrier directly. We're not responsible for packages sent to freight forwarding services.

All online orders must be returned through our online portal — we can't accept online returns in-store. Start a return here.

Items can be returned within 30 days of delivery for a refund. Returns postmarked after this window, or that don't meet our criteria, are not eligible. Items marked Final Sale are not returnable.

• For hygiene reasons, we don't accept returns on bodysuits, jewelry, or intimates
• All swimwear must have its hygiene seal intact
• Items must be unworn, unwashed, with all vendor tags attached
• Original shipping is non-refundable

Print-free USPS QR codes and printable labels are both supported. Start a return →

We process refunds within 6–10 business days of receiving your package. You'll get a confirmation email from our team once it's complete.

Unfortunately not. We don't offer returns past 30 days from delivery.

No — original shipping charges are non-refundable.

Refunds and store credits are processed within 6–10 business days of receipt. You'll get an email with the details once it's done. Banks and card companies may take a few additional days to post the funds.

Refunds are processed for the total paid after any discounts. Split-payment orders refund to the first payment method first, then the second.

Unfortunately not — each return label is generated for a specific order. Items from another order won't be linked to the wrong label.

At this time, we only offer returns. To get a different size or color, return the original and place a new order.

Uh oh — sorry, no. Online orders can only be returned through the online return portal.

Sorry besties — online gift cards can only be used online, and in-store gift cards can only be used in-store.

Please email customerservice@tenshoppe.com — we love hearing how our team did, and we read every note.

Yes! Email work@tenshoppe.com with your preferred store location in the subject line.